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Continuous improvement of enterprise solutions requires end-to-end solution operations support. But maximizing the use of your SAP investment requires that you have the right tools, methodologies, and best practices in place, along with the right people and training capabilities. The Services and Support offerings from SAP provide a portfolio of solutions for customers at all phases of implementation that can help ensure ongoing success.
The presentations in this track provide insights from leading companies and SAP experts on how to leverage Super User Best Practices, get the most out of Solution Manager, support end-user training, and manage upgrade projects.
Other key learning takeaways include:
- Learn how to leverage user-generated performance metrics to separate fact from fiction
- Discover why Enterprise Support is essential for SOA landscapes
- Learn how to minimize inquiries and confusion while guiding employees and end users through change
- Discover best practices for implementing and sustaining a successful Super User program
- Learn about Operational Tools and RUN SAP Methodology
- Learn about best practices in implementing and upgrading SAP Business Suite
Highlights include:
Central Michigan University - Research Corporation will summarize the findings from their recent ‘SAP Education Stakeholders' workshop, which was designed to bring industry and academic leaders together to discuss the current and future needs in SAP education and training.
Hear from Department of Finance, Government of Canada as it takes a humorous but educational look at the phases of a typical SAP implementation/upgrade project from conception through go-live and into post implementation support. The presentation will highlight do’s and don’ts, pitfalls and opportunities as well as lessons learned and not learned. Whether you are just starting out or have already implemented, this presentation will serve as a guide to those in the process of upgrading or maintaining their current systems.
Learn how Fluor Corporation developed a program to support SAP after go-live, with a focus on training, super users, and production support.
Other key topics addressed in this year’s program include:
- Accelerated SAP (ASAP) Roadmap with Solution Manager functionality
- Upgrade Paths from existing CRM version to CRM 2007
- SAP Solution Manager Enterprise Edition
- End user training techniques
- Extended Application Lifecycle Management with SAP Solution Manager Enterprise Edition
- Setting Up an Integrated and Holistic Quality Management Process for Heterogeneous SAP Solutions
- Best Practices in Organizational Change Management
- Organizational Change in the Public Sector
- Super User Best Practices